Fictional example · format preview
Product-surface evidence pack
Northstar Assist
What a five-day ClearObligation review turns into: observed facts, one shippable product ticket, and a versioned recheck record.
Executive result
The copy existed. The moment was wrong.
The fictional journey names the assistant “Ava” before the first message but does not explicitly identify it as AI until after the first user exchange. One shared opening component resolves the observed ambiguity without adding a separate modal.
Journey evidence
Observed before interpreted.
Each record keeps the context, timestamp, and classification separate from legal conclusions.
Entry point
The launcher reads “Ask Ava”. The surrounding page does not define Ava.
Open state
The header reads “Ava · Support” and the composer is enabled. No explicit AI term is visible before input.
First response
After the first user message, the response footer says “Generated by Northstar AI”.
Human handoff
The menu offers “Talk to a person” and explains that the transcript will be transferred.
Observed fact
A user can begin while seeing only a persona name.
Explicit AI wording is implemented in the response component, not the opening state. Product copy can therefore exist while missing the first-interaction moment.
Implementation ticket · UI-142
Identify Ava as AI before input.
You’re chatting with Northstar’s AI assistant. It can answer common questions or connect you with a person.
Place directly below the chat title and above the greeting and composer. Keep a persistent “AI assistant” label after the notice scrolls.
- “AI assistant” is visible when the panel first opens, before any user input.
- The notice remains readable at 200% zoom and appears in logical screen-reader order.
- The same component appears on direct links and proactive chat openings.
- The wording survives customer theme overrides and supported locales.
- Human-handoff copy continues to distinguish the AI from the receiving person.
- A timestamped screenshot and build identifier are attached to the recheck record.
08 Aug 2026 · build web-chat 2026.08.07.2
The opening state now identifies the AI before input.
Direct and proactive entry points matched. The original evidence remains in the record; this recheck adds a new timestamp rather than overwriting it.
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